To CrossCity Motorway Pty Ltd, Sydney
Mar 08
Dear Sir/Madam,
Please find enclosed my payment for $13.56, being the toll amount of $3.56 and your additional administration charge of $10.00.
Allow me to suggest you enjoy this payment, as it will be the last time I use the Cross City Tunnel, which I will be making a point of avoiding in future. I used it on this occasion solely because it was so badly signposted by your company on the Eastern side that I stumbled into it by mistake.
Personally, I refuse to get an Electronic Tag account purely because of the the fact that your company gives me no choice not to, and I refuse to submit to the blatant extortion, Government inefficiency and corporate greed that I believe the Tunnel stands for.
I hope you find this frank and honest customer feedback informative.
Yours sincerely,
etc etc
Mar 09, 2006 @ 14:13:57
Yeah, like anyone cares what customers think anymore Pete. I nearly ended up on it the other day too, probably in the same place as you. I think I would have refused to pay. As it was I had to do a sudden and dangerous lane-hop to avoid going on the tunnel feed, nearly hitting another car who was doing the same thing. I would have just argued that the signposting is so bad that I didn’t even know I was going into the tunnel until it was too late. It would be pretty easy to prove…